Refund policy

Return & Refund Policy

 

 

The Short Version

 

Coffee is a perishable food product. We cannot accept returns on coffee bags because we can’t resell them (that would be gross). However, if we messed up or your package arrived destroyed, we will fix it.

 

1. The "No Return" Policy

 

  • The Rule: Because this is a food product roasted specifically for you, we do not accept returns or exchanges on coffee bags.

  • Why? Health and safety laws. Once it leaves our roastery, we can't take it back.

  • Taste Preference: We don't refund coffee because you didn't like the tasting notes. (We promised "nutty," you tasted "earthy"—it happens).

 

2. When We WILL Refund (The "Our Bad" Clause)

 

If we make a mistake, we own it. Contact us within 7 days of delivery if:

  • Wrong Item: You ordered a Dark Roast and we sent a Light Roast.

  • Wrong Grind: You ordered Whole Bean and we sent Ground.

  • Damaged: Your bag arrived open, ripped, or crushed.

The Fix: Email a photo to admin@morning-bird-coffee.com. We will send a replacement immediately. You do not need to ship the original bag back. (Give it to a friend or use it as garden fertilizer).

 

3. When We WON'T Refund (The "Your Bad" Clause)

 

We are all human, but we can't pay for typos.

  • Wrong Address: If you entered "123 Main St" instead of "125 Main St" and the package is gone, we cannot replace it for free.

  • Ordered Wrong Item: If you accidentally ordered Whole Bean but don't own a grinder... time to buy a grinder! (Or gift the coffee to a friend).

 

4. Lost or Stolen Packages

 

  • Stolen: If the tracking says "Delivered" but you don't have it, please check with neighbors. We are not responsible for "Porch Pirates."

  • Lost in Transit: If the tracking stops updating for 10+ days, let us know. We will file a claim with the carrier and get you a replacement.

Questions? Email us at admin@morning-bird-coffee.com. We usually reply before our second cup.